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Cancel the current order and record the reason. Where: POS device → sales screen → Cancel Order
1

Select Cancel Order

Review the current order, then select Cancel Order at the bottom-left of the sales screen.
2

Enter the reason

In the Cancel Order window, explain why the order is being cancelled, such as an incorrect order or a customer request.
Cancel Order dialog with a reason field, Cancel, and Confirm

Cancel Order dialog with a reason field, Cancel, and Confirm

3

Confirm the cancellation

Select Confirm to proceed. Select Cancel to close the dialog without confirming the cancellation.
Use Cancel Order for the entire current order. To remove only one item, use the item’s quantity controls and delete icon.